Professional Helpers Weekly CX Jobs Newsletter # 46

Lots of community management roles this week!

In partnership with

Hi everyone! Welcome to Professional Helpers Weekly Job Drop, a weekly listing of CX jobs across support, trust and safety, success, and more, scoured from the corners of the internet and (usually) presented to you on Monday afternoon.

In This Week’s Newsletter:

📢 Today’s Sponsor: I Hate It Here (click the ad to support the newsletter!)

🫂 Today’s Roles

💌 Newsletter Recommendations

Thanks again to everyone for being so supportive of this passion project! Readers like you make this newsletter possible 💌 If you’d like to help this newsletter remain sustainable, you can:

  • Click this week’s partner ad to contribute at no cost to you!

  • Upgrade your subscription to the Supporter level.

  • Make a one-time or ongoing contribution ☕️ .

  • Share the newsletter with folks who are looking for customer facing roles or hiring for them!

Ashley, Your Professional Helper 💌 

Just clicking the ad below contributes to the newsletter at no cost to you!

Job seekers, people managers, and everyone just trying to get through another day at work! This week’s partner newsletter might be targeted at HR folks, but I promise you, this has been an amazing read for me as someone who manages a team and generally takes on organizational leadership responsibilities. There are great insights into what HR folks are working on, advice on having tough conversations, and more.

The Secret Weapon for HR

The best HR advice comes from people who’ve been in the trenches.

That’s what this newsletter delivers.

I Hate it Here is your insider’s guide to surviving and thriving in HR, from someone who’s been there. It’s not about theory or buzzwords — it’s about practical, real-world advice for navigating everything from tricky managers to messy policies.

Every newsletter is written by Hebba Youssef — a Chief People Officer who’s seen it all and is here to share what actually works (and what doesn’t). We’re talking real talk, real strategies, and real support — all with a side of humor to keep you sane.

Because HR shouldn’t feel like a thankless job. And you shouldn’t feel alone in it.

Monday Fresh Roles

View all jobs here! Join the ElevateCX Community for live job updates throughout the week!

🟢 = New (live within the last 7 days)

🟡 = Reposted (has been live previously, but has been reposted)

🟣 = Swooped Flag (I had to navigate through Swooped or another AI job aggregating site to find the details, unsure how long it’s been posted)

🔵 = Community Submission - Someone in the CX community has submitted this role for sharing!

Customer Experience (43 live)

🟡 bill - Director, Voice of the Customer - $146,700 - $216,300

🟡 caret - Sr. Director, Customer Support - $170,000 - $175,00

🟡 ARB Interactive - Head of Customer Support

🟡 rockbot - VP President, Customer Experience & Operations - $215,000 - $260,000

🟡 Quillbot - Director of Operations & Customer Intelligence - $128,000 - $246,000

🟡 crunchtime - Chief Customer Officer

🟢 Stand & Deliver - Director of Client Experience - $115,000 - $125,000

Customer Success (18 live)

🟡 Prologue - Head of Customer Success

🟡 Runwise - Customer Onboarding Manager - $80,000 - $100,000

🟡 SailPoint - Head of Global Customer Success Operations - $156,700 - $290,900

Trust & Safety (64 live)

🟢 Vercel - Fraud Specialist

🟢 current - Senior Director, Operations (Fraud & Member Experience) - $220,000 - $280,000

🟡 Gemini - Director, Trust & Safety - $162,500 - $250,000

🟡 The Knot Worldwide - Director, Policy, Trust & Safety

Community Management (40 live)

🟢 Monday - Community & Events Program Manager - $100,000 - $120,000

🟢 Adobe - Director, early Access Communities - $157,300 - $301,200

🟢 Informatica - Community of Practice Leader - $226,000 - $323,000

🟢 Temporal - Open Source Community Outreach Lead - $176,400 - $220,500

🟢 Arch Grants - Community Manager - $60,000 - $70,000

🟢 techstars - Startup Community Operations Associate - $50,000 - $60,000

🟢 Air Apps - Community Manager - $72,000 - $125,000

Newsletter Recommendations

Check out some more newsletters highlighting supportlandia, remote jobs, and entrepreneurial or job-hunting resources!

Customer Success Jobs: High-paying remote roles in Customer Success along with helpful articles and resources for success pros.

Remote Source: The leading source of content for tens of thousands of remote workers: open jobs, relevant news, must-have products, impactful trends, management advice, and more. Work Remote, Live Free.

Thrive Remotely: Thrive Remotely is your weekly inspiration to leverage working remotely and live life to its fullest!

The Female Maverick: From Corporate Ladder to Female Entrepreneur: Unfiltered Wisdom on How to Start a Business as a Woman.

Support HumanNews, analysis, snark, and Bad Job Bingo for CX and Tech workers
Phone ScreenPhone Screen is a podcast intended to help you connect more deeply with the people in your community, understand how support work has affected them, and reaffirm that support requires humans to work.
The Serving TimesAs if customer service wasn't ridiculous enough