Professional Helpers Weekly CX Jobs Newsletter # 45

Anthropic is having a hiring rush!

Hi everyone! Welcome to Professional Helpers Weekly Job Drop, a weekly listing of CX jobs across support, trust and safety, success, and more, scoured from the corners of the internet and (usually) presented to you on Monday afternoon.

In This Week’s Newsletter:

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🫂 Today’s Roles

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Job seekers, people managers, and everyone just trying to get through another day at work! This week’s partner newsletter might be targeted at HR folks, but I promise you, this has been an amazing read for me as someone who manages a team and generally takes on organizational leadership responsibilities. There are great insights into what HR folks are working on, advice on having tough conversations, and more.

HR is lonely. It doesn’t have to be.

The best HR advice comes from those in the trenches. That’s what this is: real-world HR insights delivered in a newsletter from Hebba Youssef, a Chief People Officer who’s been there. Practical, real strategies with a dash of humor. Because HR shouldn’t be thankless—and you shouldn’t be alone in it.

Monday Fresh Roles

View all jobs here! Join the ElevateCX Community for live job updates throughout the week!

🟢 = New (live within the last 7 days)

🟡 = Reposted (has been live previously, but has been reposted)

🟣 = Swooped Flag (I had to navigate through Swooped or another AI job aggregating site to find the details, unsure how long it’s been posted)

🔵 = Community Submission - Someone in the CX community has submitted this role for sharing!

Customer Experience (52 live)

🟡 Anthropic - Product Support Specialist - $115,000 - $165,000

🟢 Empower - Shared Service Lead - $100,000 - $120,000

🟢 HackerOne - VP Customer Operations - $240,000 - $282,000

🟢 Paychex - Manager, Customer Experience Technology - $97,088 - $180,307

🟡 Zillow - Director of Strategy, Experience & Operations - $192,500 - $307,500

Customer Success (25 live)

🟡 Crunchbase - Senior Customer Success Manager - $113,000 - $133,200

🟢 Wayflyer - Senior Customer Success Manager - $86,000 - $92,000

🟢 Interpersonal Frequency - Director of Customer Success 

🟢 Anaconda - Manager, Customer Success - $99,000 - $143,000

🟡 AuditBoard - Senior Manager, Customer Success - $132,000 - $198,000

Trust & Safety (65 live)

🟡 Anthropic - Security Operations Coordinator - $170,000 - $220,000

🟡 Anthropic - Audit & Compliance - $255,000 - $270,000

🟡 Anthropic - Regulatory Operations Specialist - $140,000 - $180,000

🟡 Anthropic - Technical Threat Investigator, Safeguards (CBRN) - $230,000 - $355,000

🟡 Anthropic - Analyst, Safeguards (Cyber Harms) - $220,000 - $255,000

Community Management (44 live)

🟢 Perfect.Codes - Community Growth Manager - $150,000 - $200,000

🟢 Luma - Community Operations - $70,000 - $100,000

🟡 Mercury - Senior Manager, Community - $168,900 - $234,600

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