- Professional Helpers Weekly CX Job Newsletter
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- Professional Helpers Weekly CX Jobs Newsletter # 17
Professional Helpers Weekly CX Jobs Newsletter # 17
Now with Community Management & UX Research Roles!
Ashley Hayslett
August 05, 2024
Hi everyone! Welcome to Professional Helpers - a weekly listing of jobs scoured from the corners of the interwebs, presented to you every Monday afternoon. You’ll find open roles in customer experience and success, trust & safety, community management, and other things that fit under user operations! I’ll also share information on upcoming events and other opportunities as they arise!
In This Week’s Newsletter:
↗️ 65 jobs total!
🫂 Introducing Community Management & UX Research Roles!
🤖 8 roles across multiple functions from OpenAI
📼 A chunk of T&S roles from Roblox
THIS WEEK’S ROLES
Customer Experience
OpenAI - Support Operations Manager - $285k
Zuora - VP, Global Customer Support - $240-$360k
Fenergo - Head of Operations, Client Services - $160-$180k
Stavvy - Customer Support Specialist II - $75-$95k
Customer Success
OpenAI - Customer Success Manager, Enterprise - $240k
Findem - Customer Success Manager - $140-$240k
Klaviyo - Principal Customer Success Manager - $116-$174k
SupperAnnotate - Customer Success Manager - $84-$134k
Trust & Safety
Anthropic - Enforcement Lead, T&S - $240-$320k
OpenAI - Trust & Safety Leader - $285k
Roblox - Product Policy Manager, Monetization - $198,009-$242,676
TikTok - Program Manager, Core Safety, Real World Harm - $148,608 - $280,440
Community Management
OpenAI - Community Manager, Higher Education - $152-$240k
HeyGen - Customer Community Manager - $150-$175k
Altra - Senior Manager of Community - $125,280-$156,600
ThingTesting - Content Community Lead - $65-$80k
User Research
Ghost - Staff UX Researcher - $150-$200k
First Book - VP, Research & Insight - $135-$150k
Peer Insight - User Researcher - $90-$115k
Google Labs - Senior UX Researcher - $142-$211k
THIS WEEK AROUND THE WEB
Watch
How to Automate More Customer Support in Zendesk, hosted by Stonly (recorded)
How to scale delightful customer experiences with self-service support, hosted by Front (recorded)
Listen
The Supportive Podcast, E3. Secrets of a Product Manager