Professional Helpers - Week 012

Weekly Job Drop

The Weekly Job Drop

Hi everyone! Welcome to Professional Helpers - a weekly listing of jobs scoured from the corners of the interwebs, presented to you every Monday afternoon. You’ll find open roles in customer experience and success, trust & safety, community management, and other things that fit under user operations! I’ll also share information on upcoming events and other opportunities as they arise!

Updates!

A few changes for the newsletter and job board in the coming weeks! These changes aim to provide you with the most relevant and up-to-date job opportunities and event information.

  • I will start clearing everything out weekly and only list roles I find weekly. This is how I used to do it when posting in ElevateCX, and I know it made it easier to ignore things that have been up for months.

  • Starting next week, I will also start labeling things reposted multiple times vs. new ones and add filtering for those.

  • I would love to start building the talent directory this week. The goal is to create mini-profiles to:

    1. Help hiring managers find you faster.

    2. Help me contact you if someone with a role contacts me.

The talent directory will be for all experience levels. In the future, I’d love to feature someone each week in the newsletter and do two-ish min bio videos with everyone!

Please reach out if you’re interested in the talent director! I’ll continue to update as I work on it, and there will be more features for the newsletter soon!

Customer Experience Roles

Product Support Manager - Youtube - $132 - $196k

Voice Experience Manager - DoorDash - $118.8 - $198k

Advanced Support Services Director - Dialpad - not listed

Customer Success Roles

Founder Success Manager - Carta - $116 - $174k

Customer Success Senior Manager - ZoomInfo - $159.6 - $176.4k

Client Success Director - Included Health - $125 - $230k

Trust & Safety Roles

Moderation Product Support Manager - Roblox - $177.4 - $211.29k

Escalation Response Program Lead USDS - TikTok - $113.7 - $206.8k

Trust & Safety Lead Manager - ScaleAI - $160 - $192k

Events, Webinars Etc

Podcast Episodes

The Supportive E1 - Help Scout

Conferences

SupportWorld Live 2024 - Las Vegas - May 14th - 15th

CSPN Annual CX Conference - Toronto - June 5th

ElevateCX - Denver - September 26th & 27th