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Online Courses & Certifications for CX Pros

Many help desk platforms and training services offer FREE courses and certifications that can bolster your career. Certifications provide proof that you’ve mastered fundamentals and sometimes more advanced aspects of tools and service best practices.

Ashley, Your Professional Helper 💌 

Help Desk Training | Codecademy | Other Courses & Certifications

Free Help Desk Training 📧 

Zendesk Training: You can take Zendesk’s training courses for free! You can select learning paths appropriate for your role (admin, agent, analyst, sales, and dev) and learn everything you need to know to become an expert. These courses will help you pass Zendesk certification exams, which are not free, but you will earn badges.

Intercom Academy: Choose from 7 tracks to become an Intercom expert! These courses will help you pass your Intercom certification, which is free!

Front Academy: Choose from 5 learning paths to start your journey to mastering Front!

Gorgias Academy: 21 courses to help you be a better Gorgias admin and agent! These courses will help you become Gorgias certified; certification is free!

Help Scout Classes: Help Scout hosts live product walkthroughs and training sessions. They have them catalogued for on-demand viewing, as well!

HubSpot Academy: HubSpot offers free video courses to help you learn the platform and best practices for using it as a service desk.

Free Codecademy Courses 🧑‍💻 

AI Training: Choose from 84 free courses to help you learn to use AI better. From intro to generative AI, to advanced prompt engineering, these free courses can help you learn to use AI ethically in your work, and your day to day life!

SQL: There are 7 free SQL courses to get you started! Learning SQL will help you be more data literate and loosen your reliance on engineers and your data team when you want to build your own reports in your BI tool.

HTML & CSS: Great skills to have when you own and manage a knowledge base that allows customization with HTML and/or CSS! No more relying on your front end devs.

JavaScript: For slightly more advanced customizations of your knowledge bases, JavaScript is a handy language to be familiar with at smaller companies where resources are tight.

General Professional Skills: Codecademy offers 65 courses in what some might call business or soft skills. These courses focus on better communication, critical thinking, and emotional intelligence!

Free Courses & Certifications 🎓️ 

Intercom Certification: Choose between certifications for support agents or support managers! These certifications are for more than proving that you can use the platform, but show you know the fundamentals of support.

Gorgias Certifications: Choose from 10 certifications. Gorgias is a help desk that mostly serves e-comm businesses, and their certifications help you prove your mastery of Gorgias and important e-comm platforms like Shopify, Magento, and BigCommerce.

HubSpot Academy: Take a 2 hour certification course for HubSpot Service.

LinkedIn Learning: Look for the Certificate Eligible thingy while looking as the courses LinkedIn Learning has to offer. These range from professional certificates for mastering Zendesk, to learning the pillars of Customer Experience.

Coursera: Free trials for a variety of certifications for mastering customer service in specific industries, companies and platforms.

Alison: 59 free customer service focused courses.